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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


June 3, 2023

2  out of  5 rating by L P
"Edit: I'm finding hidden fees and requirements that I did not want to participate in, and being ignored when I send emails about them while they threaten to raise my fees for not using their creepy tracking device. I should have stayed with Geico. 2 stars for cheaper price I guess. No wonder they push you to review before you actually use the service. Agent called me and managed to reduce my insurance payments by roughly 1/3! I'm very happy with the experience and look forward to doing business with this company. Agent was also very personable and helpful."

Noah Abram

May 30, 2023

5  out of  5 rating by Noah Abram
"Austin Goans is as professional as they come and went the extra mile to ensure all my questions were answered and needs were taken care of! Recommend him to anyone!"

Beau Gormley

May 24, 2023

5  out of  5 rating by Beau Gormley
"They have always been so helpful and understanding through everything they absolute best agency I have used and Bethany hands down is nothing but amazing she has helped us switch everything over so takes all the headache away from us and is always only a phone call away I would not hesitate at all to use them you would be nothing but pleased.."

averell. a.n knight

May 23, 2023

5  out of  5 rating by averell. a.n knight
"I had an awesome experience with Samantha Frazier. She does well actively listening, very knowledgeable, and offers amazing advice to ensure you get the right coverage. Thank you Samantha for going above and beyond!"

Greg Clark

May 23, 2023

5  out of  5 rating by Greg Clark
"Awsome branch. Everyone was absolutely Stellar. We reached out to this office on our ride from Illinois to Missouri. All our insurance transfers were done by the time we made it to the office. We got to know Kimberly by phone and were greeted with open arms and a big smile when we arrived. Outstanding service and very personable. I highly recommend Rob Akers State Farm for everyone."

Pat Bills

May 16, 2023

5  out of  5 rating by Pat Bills
"Kimberly Sisco did a great job taking care of my insurance needs. I really appreciate her service and our visit. thank you!"

Kim Phelps

May 2, 2023

5  out of  5 rating by Kim Phelps
"This was the right time to save me money."

Samantha Griffin

April 1, 2023

5  out of  5 rating by Samantha Griffin
"Amazing team! I recently had a rate increase that Sami helped me through. She called me before the increase hit to try to work with me on keeping my rates as low as she could. It’s a great office with people who care about their clients!"

Alyssa K

March 31, 2023

5  out of  5 rating by Alyssa K
"I have been with Rob Akers for a few years now and always have great experiences! Bethany has been wonderful to work with as I navigate my needs for the present with home and auto insurance, and plan the future with life insurance! 10/10 would definitely recommend this office to anyone!"

Cheryl Spalding

March 30, 2023

5  out of  5 rating by Cheryl Spalding
"Great experience with the Rob Akers agency! I worked with Austin Goans. Austin is very prompt to respond, knowledgeable, and was a great help with everything I have sent his way. Would recommend Austin and Rob for all your insurance and financial planning needs."

Justin Guthrie

March 17, 2023

5  out of  5 rating by Justin Guthrie
"Easy to work with. Previous insurance had become impossible to get ahold of, rates are similar for me but the customer service is remarkable. I can call, text or email and they respond within minutes normally. Previous company would respond in 1-3 weeks sometimes."

Anika Head

March 17, 2023

5  out of  5 rating by Anika Head
"Bethany Thompson was great to work with and super helpful at getting us all the coverage we needed for house, car, and life insurance. I recommend her and State Farm to anyone I know who needs insurance."

Teena Snyder

February 28, 2023

5  out of  5 rating by Teena Snyder
"Dru did a great job working with me! He helped save me some money while getting me a better value for my homesowners policy."

Hannah Kitchen

February 28, 2023

5  out of  5 rating by Hannah Kitchen
"Brad helped me figure out what I needed and it was super affordable. Everyone there was very friendly."

Leslie Vesey

February 10, 2023

5  out of  5 rating by Leslie Vesey
"I was really impressed with the customer service with Bethany. She always responded to my request within a reasonable amount of time. She’s very honest and doesn’t try to hide anything. I would truly recommend her for any insurance need."

John Reynolds

February 2, 2023

5  out of  5 rating by John Reynolds
"Been with State Farm for about 20 years now and with Rob Akers for at least the last decade. Fortunately, I've never had an auto claim but we did, however, lose our home to a fire a couple years ago. State Farm smoothed out that tramatic period as much as possible. Everyone in Rob Akers' office is always competent, pleasant and helpful. Samantha, especially, has been at the top of her customer service game in recently resolving matters which resulted from system glitches and mere circumstances. Further, she has been able to tweak our policy to net us the coverages we desire at savings we never expected. Thank you to Sami and all the staff at Rob Akers' office."

Whitney Reynolds

January 25, 2023

5  out of  5 rating by Whitney Reynolds
"We could not be more satisfied with Brad Sorenson. Every time we need an insurance question answered, he immediately gets back to us. We have our vehicles, boat, and house insured through Rob Akers. We also invest our money through him too. Thank you, Brad, for always being there when we need it! You're such a professional, so kind, and knowledgeable!"

Andy Nicholes

January 24, 2023

3  out of  5 rating by Andy Nicholes
"My experience with them was not good. They canceled my homeowners policy in error twice. Once when I bought the house and then again when I bought a second home. They also did not cancel my car policy when I sold the car. They fixed the problem but it was frustrating."

Jim Lumpkin

January 24, 2023

5  out of  5 rating by Jim Lumpkin
"My current insurance company had decided to increase my rates quite substantially. So I started shopping around. That's when I stumbled upon State Farm and one of their representatives, Bethany Thompson. Her personal touch and eye for detail helped build me a plan that was not only affordable but included more coverage then I expected. She made sure to go the extra mile and make sure I was happy with my new plan. Customer service at it finest in a time when customers are no longer treated as people."

Jimmy Glover

January 19, 2023

5  out of  5 rating by Jimmy Glover
"Samantha is awesome and she helped me get a lower cost, monthly premium for auto insurance."

Jannette Jacobs

January 18, 2023

5  out of  5 rating by Jannette Jacobs
"Dru Jacobs is very knowledgeable and helpful with all our needs. And helps ease our fears with us transferring over to State Farm."

Ashe Humphrey

January 16, 2023

5  out of  5 rating by Ashe Humphrey
"The Rob Akers State Farm team is just incredible. From day one, they have been easy to work with, and went above and beyond to help me get the best insurance for my home and vehicle needs. Connie in their office is an absolute ROCKSTAR, and has made the tedious process of getting quotes and excellent coverage painless. Highly recommend the Rob Akers State Farm Team for your insurance needs."

Brittanee Shelton

January 12, 2023

5  out of  5 rating by Brittanee Shelton
"Mathew Jemes helped me get life insurance and was very friendly over the phone. I had a great experience. Definitely recommend him 😊"

Rachel Hughes

January 7, 2023

5  out of  5 rating by Rachel Hughes
"The staff at this office are so kind. Its a client first mentality. They really take the time to understand your individual needs. Switching has saved us money. We are thankful we switched to State Farm."


December 7, 2022

1  out of  5 rating by Ganns
"They made a $220 mistake and now they are changing us for it its wrong we filed a complaint with state farm and the customer service today was horrible"