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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dorothy Fann

August 3, 2026

5  out of  5
rating by Dorothy Fann
"Alexis Sparks was extremely helpful to me and showed great professionalism. Her kindness and willingness to help was appreciated."
We responded:
"Dorothy, thank you so much for taking time to send a review. I agree with you, Alexis is wonderful. She will be excited to see this. "
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James Owen

August 1, 2026

5  out of  5
rating by James Owen
"Dalton Black was professional, well informed about options I could use to reach my goals economically and a pleasure to work with."
We responded:
"Mr. Owen, thank you for taking time to send this review. Glad Dalton was able to help you. "
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Cathy Webb

July 31, 2026

5  out of  5
rating by Cathy Webb
"Amanda Sparks was great! She provided all the necessary paperwork in a timely manner, with a follow up call to check up with questions."
We responded:
"Cathy, I appreciate the kind words regarding Alexis. She will be very happy to see your review. "
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Kyle Dowell

July 31, 2026

5  out of  5
rating by Kyle Dowell
"Brady is the guy. Very personable. Great knowledge. Saved me money from my previous policy and great coverage."
We responded:
"Kyle, that is good stuff. Thanks for taking time to share good words about Brady. He will be excited to see this. "
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Jami Roberts Taylor

July 31, 2026

5  out of  5
rating by Jami Roberts Taylor
"I just moved my insurance to Rob Akers State Farm. Logan was great to work with! He patiently explained everything, answered all my questions, and saved me money. Very happy with my decision."
We responded:
"Jami, that is run to read. Always fun to see Logan be able to improve a customer's insurance and save them money at the same time. "
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Jordan Carmichael

July 29, 2026

5  out of  5
rating by Jordan Carmichael
"I talked with brady gordon and he was able to steal me from my current insurance company of 15 or so years. He was able to offer me more coverage and it was for significantly less. He was very helpful and made the whole process easy. I would recommend brady gordon to anyone looking for any insurance needs to be filled."
We responded:
"Thank you, Jordan."
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Logan Riedle

July 29, 2026

5  out of  5
rating by Logan Riedle
"Alexis was great would highly recommend"
We responded:
"Thank you very much Logan. I agree, Alexis is great! "
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Kevin King

July 24, 2026

5  out of  5
rating by Kevin King
"Easy transaction changing cars on my policy. Thank you Alexis for making this quick and simple."
We responded:
"Thank you for taking time to send this review Kevin. I am glad Alexis was able to make things quick and easy for you. "
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Brandon Butler

July 21, 2026

5  out of  5
rating by Brandon Butler
"I called Dalton, after a referral. Dalton was professional, polite, and educational. I had a lot of questions as I found out what my current insurance provider lacked in coverage from the recent April 28, hail storm. To make a long story short, I not only changed my Home Insurance but all my vehicles as well. It is a lot better coverage at a fair price, and Dalton was knowledgeable and extremely helpful in the process. I give Dalton 10 stars, highly recommend!!! Give him the opportunity, I am grateful I did. Thank you, Dalton!"
We responded:
"Brandon, thank you for taking the time to give Dalton 10 stars! That is great. Glad things worked and he was able to help you! "
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Cheryl Robertson

July 21, 2026

5  out of  5
rating by Cheryl Robertson
"They take good care of us I would recommend them to anyone and everyone we love Jennifer and would recommend her to everyone"
We responded:
"Thank you, Cheryl, for your kind words! We appreciate you and your business. Contact us for any of your insurance needs. We are always here to help!"
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Sonnie Noble

July 7, 2026

5  out of  5
rating by Sonnie Noble
"I have been very pleased with Rob Ackers Agency. Connie is so helpful and nice to work
with. Thanks for always being there for me!"
We responded:
"Thank you so much for taking time to give Connie a 5 star review. I have already shared it with her. She was excited! "
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Troy

July 1, 2026

5  out of  5
rating by Troy
"Logan was awesome when helping me quote out our new vehicle."
We responded:
"Awesome. Thanks so much for taking a few minutes to give Logan a 5 star review. He will be excited when I show him this. "
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Melissa Glenn

June 30, 2026

5  out of  5
rating by Melissa Glenn
"Loved working with Connie on my auto quotes. Her service is unmatched."
We responded:
"Melissa, thank you for the 5-star review of Connie. She is going to be excited to this this! "
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bryan jacobs

June 25, 2026

5  out of  5
rating by bryan jacobs
"Drake Cheek is amazing and has taken great care of us as clients."
We responded:
"Bryan, thank you for taking time to send a 5 star review for Drake! I appreciate you doing that. "
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Stacy Mcvey

June 24, 2026

5  out of  5
rating by Stacy Mcvey
"Dalton Black is my agent at Rob Akers State Farm Insurance. Dalton does a great job, and pays close attention to all the details! Dealing with insurance coverage is never an easy task. Dalton goes above and beyond, and I would highly recommend him for all of your insurance needs!"
We responded:
"Thank you for taking time to send a 5 star review Stacy. We really appreciate that! "
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Dawn Presto

June 16, 2026

5  out of  5
rating by Dawn Presto
"Thank goodness for Jennifer! If not for her I would probably still be waiting on an adjuster to call me back! She helped me through every step on my claim and followed up with me, when the claims people did not. Thank you Jennifer! and Rob Akers State Farm!"
We responded:
"Dawn, sorry you had to go through all of that, but glad Jen was able to help. I agree, she is pretty amazing. Takes a special kind of person to deal with this many claims from the storm and work them like she does. She is tireless. "
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Destini Seamer

June 12, 2026

5  out of  5
rating by Destini Seamer
"Big shout out to Brady! I mentioned to a friend at work that my insurance went up again. She provided me with Brady's contact info, but I failed to reach out. Brady stopped by work and asked for a few minutes to chat. He reviewed my current auto, home and life policies and was able to cut my yearly homeowner policy by half and save me almost $100 a month on auto, without shorting my coverage! I was relieved when I realized he was with Rob. I had Rob & State Farm before I became a homeowner and it made switching much easier. Thank you again Brady! You made the process seamless."
We responded:
"Thanks for the great review Destini! I appreciate you taking time to do that. Welcome back! "
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Cupco Plumbing

June 8, 2026

5  out of  5
rating by Cupco Plumbing
"I recently had an issue with a payment I had made due to a banks escrow account waiting and waiting to pay, so I paid in fear of it lapsing.
Mrs. Sparks reached out and notified me of the double payment, due to the bank finally paying and quickly reimbursed me.
I told her, yes, I'm aware I personally didn't have to pay, as I already paid it in the mortgage payment, but that I was a little ticked off at the bank for being so lax and paying at the last second or a few days late.
Mrs. Sparks gets a A++++ in my book!
Thank you!"
We responded:
"Sorry you had issues with this escrow situation but thank you so much for taking time to send a great review. I have already thanked Alexis for helping you! "
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Denzil B

June 2, 2026

5  out of  5
rating by Denzil B
"Alexis returned my message in a timely manner. She was very helpful and resolved the issue that I was having."
We responded:
"Denzil, thank you for the wonderful review! I am happy to hear that Alexis was so helpful in resolving your issue! We are always here when you need us. "
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Kolten Todd

May 21, 2026

5  out of  5
rating by Kolten Todd
"Kyle was great to work with and super helpful!"
We responded:
"That is great Kolten. Thank you for taking time for this review. Kyle will be excited when he sees this. "
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Craig Cotton

May 7, 2026

1  out of  5
rating by Craig Cotton
"I was moved from Bulin hefley to rob. He cancelled my home insurance after telling me i needed to fix my roof trim, which i did, sent them pics and they never responded. I reached back out and was told they would get back to me a few days ago. this morning i was calling at 8:33 and they are not open even though they open at 8:30. Busch league service. I will be finding new insurance. Connie claims she never saw my original emails and said shed get back to me, no need Connie. God Bless"
We responded:
"Craig, I sure don't mind getting constructive criticism when we do things not in alignment with our values and morals. Actually, we need that feedback. But just so you know, I/we did not order the reinspection, State Farm did. They do that every year for a random amount of customers, we have no control over that at the agency level. It is good business. Insuring unkept property is bad for all customers as it can drive up premiums. In reviewing our notes Connie spoke with you on 8/6/25 and you said you didn't know if you wanted to make the repairs and on 2/16/26 you emailed the pictures. State Farm gives ample time and decides on the quality of repairs. It appears you did not address the roof. All of that is your choice and fine, but to hold us accountable is not fair. If you don't want to get a new roof, again, that is fine. Your choice. But you can't expect State Farm to want to provide coverage and then hold us at the agency accountable. "
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Gary Forbes

May 4, 2026

5  out of  5
rating by Gary Forbes
"Very pleasant experience. Made online payment and had some questions answered."
We responded:
"Thank you for taking time to give us a review Gary. Glad you experience was good! "
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Ed Howard

May 1, 2026

5  out of  5
rating by Ed Howard
"Drake was an incredible help!!! Definitely recommend"
We responded:
"Thank you so much Ed for taking the time to give Drake a great review. Appreciate you. "
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Genesis Mcteer

April 30, 2026

5  out of  5
rating by Genesis Mcteer
"Alexis Russell did absolutely amazing . I have not had a great record with insurance and I was paying a lot for nothing. She found me more coverage for a lower price than what I was previously paying. Highly recommend her ! Thank you!"
We responded:
"I agree with you Genesis, Alexis is great. I am so happy she could help. I will be sure to share this with her. "
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Griffin Swearengin

April 17, 2026

5  out of  5
rating by Griffin Swearengin
"Logan Taylor was my agent after looking all around town to get the best rate I could Logan Doubled my coverage while cutting my deductible in half and my premium almost in half!"
We responded:
"Thank you very much for taking the time to send this review. Glas Logan was able to help! "